Breach taxonomy
Summary
On January 13, 2025, Conduent Incorporated experienced an operational disruption when a threat actor gained unauthorized access to a limited portion of its environment and exfiltrated files associated with a limited number of clients. Investigation confirmed the exfiltrated data contained a significant number of individuals' personal information associated with clients' end-users. Systems were restored within days, but the company incurred material non-recurring expenses in Q1 2025 related to potential notification requirements. Conduent holds a cyber insurance policy and has notified federal law enforcement.
Tagging rationale
ThreatUnknown
Filing refers to 'a threat actor' without attributing to any specific actor category -> UNKNOWN.
MethodsData Exfil
Filing explicitly states the threat actor exfiltrated a set of files associated with a limited number of the Company's clients -> DATA-EXFIL.
AssetsPersonal DataThird Party Process
Filing confirms exfiltrated files associated with clients contained a significant number of individuals' personal information associated with clients' end-users -> PERSONAL-DATA and THIRD-PARTY-PROCESS (as Conduent processes data for client organizations).
EffectsInfo Privacy LossBiz Interruption
Filing discloses significant personal information of individuals was exfiltrated (INFO-PRIVACY-LOSS) and an operational disruption occurred requiring system restoration and generating material non-recurring expenses (BIZ-INTERRUPTION).
Business continuityEffective
Filing states the Company restored affected systems and returned to normal operations within days, and in some cases hours, after activating its cybersecurity response plan -> Effective.
Impact
Business process outsourcing company experienced data exfiltration affecting clients' end-user personal information; incurred material non-recurring expenses in Q1 2025; has cyber insurance; systems restored within days -> score 3.
InsuranceYes
Filing states 'The Company maintains a cyber insurance policy and has also notified federal law enforcement authorities of the incident' -> true.
Read the original SEC filing excerpt
Item 1.05. Material Cybersecurity Incidents On January 13, 2025, Conduent Incorporated (the "Company") experienced an operational disruption and learned that a 'threat actor' gained unauthorized access to a limited portion of the Company's environment. Upon detection, the Company activated its cybersecurity response plan with the help of external cybersecurity experts to contain, assess, and remediate the incident. The Company restored the affected systems and returned to normal operations within days, and in some cases, hours. The disruption did not have a material impact to the Company's operations. As part of its ongoing investigation, the Company determined that the threat actor exfiltrated a set of files associated with a limited number of the Company's clients. Due to the complexity of the files, the Company engaged cybersecurity data mining experts to evaluate the exfiltrated data and was recently informed of its nature, scope and validity, confirming that the data sets contained a significant number of individuals' personal information associated with our clients' end-users. The Company is continuing to further analyze and document the precise and detailed impact of the data exfiltrated, and clients are being informed as appropriate in order to determine next steps as required by federal and state law. To the Company's knowledge, the exfiltrated data has not been released on the dark web or otherwise publicly. While the Company did not experience material impacts to its operating environment or costs from the event itself, the Company has incurred and accrued material non-recurring expenses in the first quarter related to the event based on potential notification requirements. The Company maintains a cyber insurance policy and has also notified federal law enforcement authorities of the incident.